Return&Refund |返品・返金ポリシー

Return & Refund Policy

1. Non-Returnable Items
   We do not accept returns in the following cases:
   • Items received more than 3 days ago.
   • Color differences due to lighting or screen display.
   • Personal preference or misunderstanding of the product.
   • Items not purchased from JapanMart.
   • Discounted or free items.
   • Opened packages (non-quality issues).
   • Customer-caused damage, misuse, or improper storage.
   • Unauthorized repairs, alterations, or incorrect installation.
   • Missing or damaged packaging, labels, or accessories.
   • Bundled items, sets, or gifts cannot be partially returned.
   • Items damaged or lost during return shipping (buyer responsible).
2. Exchange Policy
   • Customers may request an exchange for an item of equal value.
   • For higher-value exchanges, the price difference must be paid.
   • For lower-value exchanges, the difference will not be refunded.
   • Opened products are not eligible for exchange.
3. Shipping Fees
   • Return/exchange shipping costs are borne by the customer.
4. Limitations
   • Each order is eligible for one return or exchange only.
   • No refunds are accepted once goods are sold.
5. Final Decision
   • JapanMart reserves the right of final decision in all disputes.