Privacy Policy

Last Updated: June 24, 2025

JapanMart (“we,” “our,” or “us”), the operator of JapanMart online store (“Store”), respects your concerns about privacy and values our relationship with you. This Privacy Policy explains the types of personal information we collect, how we use it, with whom we share it, and the choices available to you regarding our use of the information.

By accessing or using our Store, you agree to the practices described in this Privacy Policy.

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Information We Collect

We may collect personal information from you in several ways:

1. Information You Provide Directly
   • Contact details (name, postal address, email address, phone number).
   • Age, date of birth, gender, preferred language.
   • Account login details (username, password).
   • Payment information (credit card details, billing/shipping address).
   • Purchase history and product preferences.
   • Content you provide (photos, reviews, survey responses, feedback).
   • Information from your use of our social media or mobile apps (e.g., profile picture, likes, location).
2. Information Collected Automatically
   • Device information (IP address, MAC address, device identifiers).
   • Browsing behavior (pages visited, time spent, click records).
   • Data collected via cookies, server logs, and similar tracking technologies.

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How We Use Your Information

We may use the information we collect for purposes including but not limited to:

• Providing and delivering our products and services.
• Processing payments and managing transactions.
• Creating and managing customer accounts.
• Communicating order confirmations, shipping updates, and customer support responses.
• Sending promotional offers and marketing communications (if you have not opted out).
• Customizing your shopping experience and improving our Store.
• Conducting research, analytics, and internal operations.
• Detecting and preventing fraud or unlawful activities.
• Complying with legal obligations.

If you do not wish to receive direct marketing from us, you may opt out at any time (see Your Rights & Choices below).

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Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize repeat visitors.
• Improve user experience and Store performance.
• Store preferences and shopping cart information.
• Deliver targeted advertising based on your interests.

You may adjust your browser settings to refuse cookies, though some features of our Store may not function properly.

For more information on managing cookies, please refer to your browser’s help documentation.

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How We Share Information

We do not sell or rent your personal information. We may share your data under the following circumstances:

• With service providers who perform functions on our behalf (e.g., payment processors, logistics companies).
• To comply with applicable laws, legal processes, or enforceable government requests.
• To protect against fraud, unauthorized transactions, or safety threats.
• As part of a business transfer (e.g., merger, acquisition, reorganization).
• With your consent, or at your direction.

Please note: When you interact with third-party apps, payment gateways, or logistics providers through our Store, their own privacy policies will apply.

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Data Retention and Security

We implement administrative, technical, and physical safeguards to protect your personal information against loss, misuse, and unauthorized access. However, no system or method of data transmission over the Internet can be guaranteed as completely secure.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

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Your Rights & Choices

You have the right to:

• Access, correct, or update your personal information.
• Request deletion of your personal information.
• Opt out of receiving marketing communications at any time.
• Withdraw your consent for specific uses of your data.

To exercise your rights, please contact us at info@japanmart-hk.com.

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Children’s Privacy

Our Store is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request deletion.

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Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page with the “Last Updated” date indicated at the top.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@japanmart-hk.com